Open-source bot becomes foundation.
8 contact center challenges and how to address them
Modern contact centers face persistent challenges around customer expectations, staffing and data access. Addressing them requires more than incremental operational...more
London Assembly member: Police should halt facial-recognition technology use
In lieu of a full-blown ban on the technology, Green London Assembly member Zoë Garbett has called for a number...more
Peer ‘disappointed’ that DWP review of subpostmaster prosecutions is still months away
Government indicates that there are 108 DWP prosecutions of subpostmasters that will be reviewed so far, but little progress has...more
The Security Interviews: Mick Baccio, Splunk
Mick Baccio, global security advisor at Splunk SURGe and Cisco Foundation AI, reveals how the experience of running cyber on...more
UK government datacentre planning decisions queried over environmental oversight admission
The UK government’s admission that it made a mistake granting permission for a hyperscale datacentre to be built in Iver,...more
CIOs discuss friction between legacy IT and innovation
While it may not be something IT leaders want to talk about, managing technical debt is critical to moving forward...more
Lack of resources greatest hurdle for regulating AI, MPs told
Regulators warned that statutory powers alone cannot address the ethical harms of artificial intelligence
Fujitsu will be out by next summer, says Post Office CTO
Post Office’s project to replace its controversial core system will contract suppliers by the summer of this year, with the...more
Cisco shapes up for delivery of critical infrastructure in the AI era
Annual European expo reveals what IT and networking behemoth claims will be a leap forward in AI adoption, with new...more
