Developing a successful contact centre, that customers actually like to use, is something of a black art. It’s important because...more
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ANZ explores GenAI to find answers for customers faster
ANZ is exploring ways to use generative AI to answer customers’ questions faster, in preparation for changes it sees in...more
Common network licensing challenges
Licensing has become one of networking's most contentious topics. For vendors, licensing equals recurring revenue and the potential for almost...more
Apple drops term ‘state-sponsored’ attacks from its threat notification policy
Apple has warned its users in India and 91 other countries that they were possible victims of a "mercenary spyware...more
US cyber agency says Russian hackers used Microsoft access to steal government emails
The US Cybersecurity and Infrastructure Security Agency said Russian government-backed hackers have used their access to Microsoft's email system to...more
Benefits and challenges of NetOps-SecOps collaboration
Despite the hype that suggests network-and-security convergence is a huge phenomenon sweeping the enterprise, a Nemertes research study revealed that...more
PSNI criticised after “utterly vague” answers on covert surveillance of journalists
Police in Northern Ireland have been criticised by members of Northern Ireland’s Policing Board for providing “utterly vague” responses to...more
HubSpot vs. Salesforce: Comparing CRM tools
A powerful customer relationship management tool can go a long way toward generating leads, managing customer dataand empowering your marketing...more
Top 5 AI Trends to Watch in 2024
The AI trend may seem to be following a similar trajectory of hype and adoption as previous enterprise tech trends...more
local area network (LAN)
What is a local area network (LAN)? A local area network (LAN) is a group of computers and peripheral devices...more
