Some customer relationship management providers offer free versions of their software that come with limited access to their features while...more


Some customer relationship management providers offer free versions of their software that come with limited access to their features while...more

HubSpot’s fast factsPricing: Robust free version for up to 2,500 users. Paid tiers start at $20 per 2 users per...more

Pipedrive’s fast factsPricing: Starts at $14.90 per user per month, billed annually.Key features:Visual pipeline management.Website chatbots.Lead qualification and scoring.Communication tracking.Hundreds...more

Best overall open-source CRM: SuiteCRM Best for integrating native and third-party apps: Odoo Best open-source CRM supporting e-commerce: OroCRM Best...more

Best CRM for collaboration across departments: Freshsales Best for social media and online marketing: Zoho CRM Best CRM offering visual...more

Benefits of CRMDrawbacks of CRM Create effective processes and workflows.Monitor team and individual progress.Solidify data organization or segmentation.Can be expensive.Software...more

Image: Rebecca Olason/TechRepublic Microsoft Dynamics and Salesforce are both industry-leading business application suites that include a variety of useful enterprise...more